Job: Japanese Bilingual Customer Service Representative
Japanese Bilingual Customer Service Representative – #210617
Job Area: Customer Service
Business Area: Health
Location: IA – Clive
Career Category: Recent College Graduate
Full/Part Time: Full Time
Regular/Temporary: Regular
Date Posted: 09/30/2009
Close Date: 10/30/2009
Responsibilities:
Respond to claim and benefit telephone inquiries from customers,
providers, marketing arms, and other insurance companies.
Qualifications:
High school diploma or equivalent with one year work experience. Exam
of Language Testing International at or above advanced level required.
Periodic recertification required. Able to accurately understand,
read, and translate context. Strong oral and written communication
skills. Japanese as primary language with English as a 2nd language
required. Basic PC and keyboard skills with typing at 35-40 cwpm.
Basic math skills, good written and verbal communication skills, and
analytical skills with the ability to be detail conscious. Prolonged
periods of keyboarding, sitting, and exposure to PC screen. Extensive
telephone use.
Preferred Skills:
Helpful to have course work in medical/dental terminology, industry
courses (e.g. LOMA, HIAA), as well as prior claim paying, customer
service, and/or medical/dental field experience.
Background Check Requirements:
Employment at the Principal Financial Group is contingent upon
completion of a thorough background check.
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